FAQs
Frequently asked questions about orders, how to find stock in-store and general questions
David Lawrence Stores
David Lawrence Privileges
- I have registered/bought online previously but I'm not receiving any emails?
- How do I update my details?
- I am a Privileges member but I'm not receiving emails?
- What do I do if I have more than one member card?
- My David Lawrence Privileges Loyalty card has been lost or stolen. How do I get a replacement?
- How can I find out how many Privilege points I have?
Using the website
Afterpay
- What if I can’t pay an instalment?
- Can I return an item purchased on Afterpay into stores?
- How do I return an item purchased with Afterpay?
- Will my order be dispatched straight away?
- Is there a limit to how much I can spend on a single transaction?
- How does the payment schedule work?
My order and delivery
- Can I change or cancel my order?
- Can I change the address of my delivery?
- Does David Lawrence offer international delivery?
- Which courier company does David Lawrence use?
- How much will postage and packaging cost?
- How can I track my order?
Returns and Exchanges
Finding a product
Shopping Online
- I have a discount or promotion code, how do I use it?
- How secure is my credit card and personal information?
- Why does the item say it is unavailable when I get to the checkout?
- I've forgotten my password, how do I get a new one
- Can I redeem my Privilege rebate online?
- Can I use my credit note online?